DX Lessons Learned from Disney’s California Adventure Theme Park

The Line for the Cars Ride Looks just Like the Movie

Make it Accessible to As Many People As Possible

Disneyland does a great job of making their rides accessible to as many people as possible. We saw blind folks, people in wheel chairs, children of all ages, the elderly, people of all sizes, and groups of people speaking different languages all enjoying themselves. And despite having a wide variety of rides with different themes and height requirements, pretty much anyone meeting those basic safety standards can have a good time. You don’t have to be an expert at anything, you can just go, stand in line and enjoy the rides.

Animatronic storm troopers from the Rise of the Resistance Ride at Disneyland

Don’t Scare Me Away Before I Start

The next thing I noticed is for all the longer rides, there are these barriers and extremely intricate meandering paths that make it so before you step into the line you can’t really see how annoyingly long it’s going to be. And nearly every time we got to a new ride we’d see the sign that says maybe, “35 minutes”, and look at the line which seemed like it had about 4 people in it and say….sure! And what do you know, once you get into the line for a few minute you realize that what looks like an entrance is actually an entrance to the rest of the line, but they got me in the door, and they didn’t scare me off before I started the journey. Is this a dark pattern? I think it could be if the time wasn’t also clearly posted, but it ends up being helpful. And at every twist and turn there’s this little hope, maybe this next turn will get me to my destination.

The line for the Guardians of the Galaxy Ride is Full of Strange Sights

The Journey Needs to be Enjoyable

Disney is the best at making the line itself part of the ride. They start off by immersing you in the theme. When you’re in the Cars line you’re in the dessert. When it’s the line for the Grizzly River Run they put the entire ranger station right there next to you so you can appreciate all of its details. And then especially in some of the newer rides like Rise of the Resistance or Guardians of the Galaxy they break up the ride into multiple parts where the line becomes the ride. Nearly all of their rides also incorporate shade into their lines to prevent people overheating and getting too burnt by the sun, which we were very grateful for this past weekend with highs in the 90°s.

The ranger station from the Grizzly River Run ride is part of the line

Anticipate Creative Use / Abuse

In the line for the Radiator Springs ride especially they have this incredible structure called Oil Bottle House with glass bottles embedded in the walls. It’s pretty cool looking and keeps you shady as you wind your way through the line, but immediately small kids start climbing up the bottles like it’s a rock climbing wall. Is this a problem? Not at all. The engineers at Disney almost certainly predicted and prepared for it. All throughout the park the structures are built and designed to withstand the creativity of little children and wayward teens. And so often these creations conceal little surprises that bring joy when you notice an easter egg or clever detail printed in a place few would even notice. I think about when I first learned to use git I would just type random things all the time like git lost , git bent , git down and see what would happen. If Disney Imagineers made a version control system it would shove animations and sparkles ✨ in my terminal every time I typed the wrong thing.

Load Instructions for the Guardians of the Galaxy Ride

Provide Smooth Transitions and Clear Directions

This was a subtle thing I noticed all throughout the park. Anytime you get into a line there’s absolutely no question about which way you need to go. The path is laid out before you and you can easily follow it. When you’re moving into a new room or area there are clear directions posted and the actual scenery transitions so smoothly. When you’re walking from Cars Land into Avengers Land for example the dessert rock seamlessly transitions into the steel gray. And being immersed in that environment you always know where you are. All the scenery or room details make that clear. Even getting out of the Incredicoaster or most other rides, for instance, it won’t let you unbuckle your seatbelt until you’ve arrived at a complete stop. Smooth. Transitions.

My family enjoying the Cars ride in a phone capture of the purchasable souvenir photo

Celebrate Our Victories with Our Friends

I love it when you get off the ride and you wait for a minute and see that picture of yourself screaming your face off. Nobody buys the picture, but you can take a picture of the picture 🖼️ and post it online for all of your friends. There’s also the cheering and clapping that happens at the end of a good ride, not to mention the gift shop conveniently placed on the way out. All of these things help put you into a mood of being a victor or champion. You have completed your journey and now you can enjoy your rewards. I love it. It’s fun. There’s far too little celebrating of that kind in engineering.

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